Shipping & Returns

We aim to ship the products within 4-5 days of receiving the order. Delivery to the customer will depend on delivery partner and location of customer. 

We do not accept returns or issue refunds, however we do allow exchange within 7 days of the delivery date. In the event you are dissatisfied with your item due to damage caused during transport or any other related reason, we will allow you to exchange your item one time for an item of equal or greater value.  Please contact us by email at enchanteurdesigns@gmail.com and we will provide you with instructions on completing your exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at enchanteurdesigns@gmail.com. Please note that returns will need to be sent to the following address: 5/93, Railway Road, Farrukhabad, Uttar Pradesh, India. Pin Code - 209625

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange related questions at enchanteurdesigns@gmail.com.

We will make 3 attempts for delivery to the customers desired address. In case the delivery does not happen and the orders are returned, we reserve the right to cancel the order and retain up to 25% of the order value. All purchases on the website are made pursuant to a shipment contract.
The customer hereby agrees that the title to such purchased goods shall pass on to the customer once the goods are delivered by us to the carrier for delivery to the customer’s doorstep. The customer agrees that the carrier of the purchased goods to the customer’s premises shall be the customer’s agent.

Damages and issues

• If you happen to receive defective or damaged product(s), notify us at enchanteurdesigns@gmail.com within 24 hours of receiving the goods along with the pictures.
• Any damages on arrival issue should be reported (via mail) within 24 hours / 1 day along with the pictures to investigate transit reasons with third party couriers.

Exceptions Cases

In case the reason of return is the delivery of wrong items (delivered items different from ordered/described, poor quality of delivered items etc.), Enchanteur Designs will fully refund the collection charges and further arrange the suitable replacement(s) at its own cost. Any refund of the purchase amount will only be at the discretion of Enchanteur Designs.

In case of refund, the refund will be made on the credit/debit/charge card with which the items were purchased online, after deducting the appropriate collection charge, once the items have been received back in good shape by Enchanteur Designs.

If it is found by Enchanteur Designs that the returned items are not in good condition, then Enchanteur Designs reserves the right to refuse any refund/replacement.

Unfortunately, we cannot accept returns on sale items or gift cards.